communication Archives - Page 3 of 4 - Susan Goldberg Leadership Consulting

1-2-3 That’s How Elementary

Have you participated in a group event that grabbed you? Where the elementary examples seemed simple but powerful? There was one which was unique for me: it was a discussion of three human resources managers talking about mental health for business leaders. I realized the three tips the Millennial professionals gave, work for anyone in a leadership position. And, not only in human resources and not only for these Covid-19 mental health and wellness circumstances. Coincidentally, my co-author and I also thought these were powerful. These were lessons that our protagonist, Alice, a founder of a tea company in “Leadership in Wonderland” picked up through travels within her business and in experiences working alongside diverse characters. If you’d like to affect change as a leader in today’s world, here they are…

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Spreading Positive Energy and Support

“Encourage, lift and strengthen one another. For the positive energy spread to one will be felt by us all. For we are connected, one and all.” ~ Deborah Day. The lovely sweetness to come out of this moment’s uncertainty is awareness. Awareness beyond our own circumstances. During times like this, you are called to step into your role of supporting. I invite you to think – how can I support my circle of people? How can I make a difference? And how can I do it that will also have the lingering benefit of warmth within me?

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Build Me Up, Buttercup

“Building people up” (being supportive and offering knowledge) is how people are able to reach their potential. Everyone needs the caring, focus, and teaching during those times of self-doubt, loss of direction, confusion or inexperience, we all have. Support and education are essential for you to fully blossom. Have you experienced training that was helpful to your work and maybe even the way you view the world? Berry Gordy, founder of Motown, used training skillfully within the Motown organization. He knew how to balance rules with growth offering people freedom to change and develop, grooming them to become even better, and giving them a chance to be heard.

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Please Don’t Let Me Be Misunderstood

As Americans, we are known to be plain-speaking and to the point, compared to many cultures. However, that doesn’t mean we are always effective in our communication. Times when our communication can be seen as “speaking in riddles” could include purposefully murky or innocently confusing. How to avoid misunderstandings.

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Does It Matter To Me and Other People?

Can specific habits be keeping you from the recognition you deserve? A promotion, raise, public relations attention, or more responsibility? You may be super organized, your ideas have solved a myriad of problems, and you’ve saved or made the business many dollars. These wonderful results may not be what people are paying attention to. It may be something completely different.

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Hey, I Want To Speak

Conflicts and disagreements were quick to happen with some younger professionals I’ve worked with, not through their wanting to be rude, but in their attempts to jump to connect dots. They wanted to move quickly; on to the next thing and press ahead. In doing that, however, they weren’t realizing they were missing full conversations with people. Instead of waiting, listening and asking questions, they were making assumptions around a conversation. Wanting things to move quickly, they were cutting people off from fully expressing their views. A satisfying conversation never actually happened then. How we worked through this? And, a tip from Tom Hanks.

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A Response To Care About

What is a satisfying and beneficial response? It’s a response which lets you know you’ve been heard, viewed and treated with respect. This means both sides are heard and treated with respect. Here are three examples that would have closed the cycle of on-going requests and been satisfying to both people.

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Opening Doors To Possibilities

When asked, most people want to raise their profile in their company. They want to be noticed, rewarded and appreciated. If you truly want to be recognized with a promotion or award, making your clients happy is not enough. Developing connections with colleagues, senior executives and your boss is what brings about the recognition. Here are some tips for in person communication. (This is the last of three blogs about managing up for young leadership.)

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Tips For Creating Value

How do you get ahead in your job? Managing down and managing up. Many professionals have said that working with their team is often fairly straightforward and rewarding. It’s the managing of their boss and other senior executives, that is more challenging. For more junior staff, the guidelines for managing up can be even more slippery and the concept completely new. How do you earn the trust of your boss and become valuable to them so you receive the rewards you treasure?

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Wanting To Get Ahead

If you want to establish a great working relationship with your boss, knowing whatever you can do to make your boss’s job easier is good. Being a young professional, Millennial or Gen Z, guidelines to do this may not be so obvious. Here is the first of three blog posts on how to manage up. This first one focuses on laying the ground work for good communication.

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