“Building people up” (being supportive and offering knowledge) is how people are able to reach their potential. Everyone needs the caring, focus, and teaching during those times of self-doubt, loss of direction, confusion or inexperience, we all have. Support and education are essential for you to fully blossom. Have you experienced training that was helpful to your work and maybe even the way you view the world? Berry Gordy, founder of Motown, used training skillfully within the Motown organization. He knew how to balance rules with growth offering people freedom to change and develop, grooming them to become even better, and giving them a chance to be heard.
As Americans, we are known to be plain-speaking and to the point, compared to many cultures. However, that doesn’t mean we are always effective in our communication. Times when our communication can be seen as “speaking in riddles” could include purposefully murky or innocently confusing. How to avoid misunderstandings.
Conflicts and disagreements were quick to happen with some younger professionals I’ve worked with, not through their wanting to be rude, but in their attempts to jump to connect dots. They wanted to move quickly; on to the next thing and press ahead. In doing that, however, they weren’t realizing they were missing full conversations with people. Instead of waiting, listening and asking questions, they were making assumptions around a conversation. Wanting things to move quickly, they were cutting people off from fully expressing their views. A satisfying conversation never actually happened then. How we worked through this? And, a tip from Tom Hanks.
When asked, most people want to raise their profile in their company. They want to be noticed, rewarded and appreciated. If you truly want to be recognized with a promotion or award, making your clients happy is not enough. Developing connections with colleagues, senior executives and your boss is what brings about the recognition. Here are some tips for in person communication. (This is the last of three blogs about managing up for young leadership.)
Working with people from different backgrounds, histories, experiences and ages, I promote communication, conversation and connection. When I hear, “those Millennials” or “Okay, Boomer”, I cringe recognizing them as the biases they are: ageism. Whether ageism is used as a bias in rewarding/punishing or communicating, it’s not helpful to anybody and only creates friction, more bad behavior and animosity within your team and your organization. There is no us versus them, there is only us.
Have you ever felt someone couldn’t resist the temptation to show how knowledgeable they are – and put you down in the process? Sometimes that’s true. However, there may be more to it. Could your ego be getting in the way of learning something valuable? Mine was. And it made me wonder what I was missing. In some cases, it was the opportunity to reach potential clients.