One-on-one, with no one else interrupting or vying for attention, a phone call or video call can create this warmth. Why? Because you are giving each other 100% of your attention and that kind of connecting is palpable. You pay attention to the other’s tone of voice, their modulations. Appreciate the individual’s laugh, hear the processing of thought, and can be drawn into their excitement and/or determination. And when they question, you can respond or allow them to work through the outcome. The surprises that bubble up from the depth of a “simple” conversation, where both people are fully paying attention and in sync, are open to all kinds of possibility.

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