As leaders we would like to be empathic and have compassion for our people, and yet we too are human. We do our best to listen and ask. Still, we can't "get it right" 100% of the time. We have not walked in their shoes.

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Let’s rewind a little, have you ever sent or done something as a show of gratitude to someone who had never actually asked you for anything? When I show appreciation, I get personal. For instance, I sent soup because I was aware the person would greatly appreciate a good bowl more than perhaps anything else. And it was important and satisfying for me to let them know I cared about them and all they had done for me, and had been paying attention to what made them happy. People will remember a show of consideration far longer than a spoken or emailed “thank you.” And the recognition for your consideration in return is often respect, loyalty and more and better efforts.

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Surprised when those you share so much with disagree with your point? People you work with may not always be on your same wavelength. If you can apply your curiosity skills, you can ask and listen to their views about why your vision or opinion is not shared. And if you discover, they're uncertain, you can be comfortable with uncertainty which is a great outcome because it means they are not stuck in an opinion.

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