Can a conversation with a grocery store team worker, make you see and experience the joy and encouragement created out of this global pandemic? When life changes because of circumstances beyond your control, you can choose to see it as an opportunity to recalibrate, redefine and rework your plans for the future. The global pandemic connects us all as one people, regardless of age, culture, country and beliefs. Organizations are transitioning, the environment is flourishing, and families are spending quality time together. What do you choose to see and do with this special moment in time?

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What is a satisfying and beneficial response? It’s a response which lets you know you’ve been heard, viewed and treated with respect. This means both sides are heard and treated with respect. Here are three examples that would have closed the cycle of on-going requests and been satisfying to both people.

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